Turning customer support into a profit center.

About Gorgias

Gorgias is an omnichannel support helpdesk platform that consolidates of all your communication channels (email, sms, phone, livechat, socials) into a single, easy to use platform. Our deep ecommerce integrations (like Shopify!) pull in all relevant customer information, making it easy to manually (with agents) or automatically (via AI & machine learning) deliver exceptionally fast & personalized customer experiences.

Gorgias features

Enhance support for your ecommerce store and turn it into a profit center.

  • Live Chat: Talk to your visitors in real time through live chat to increase your website conversion rate. You can even trigger live chat campaigns based on the URL to engage in conversation automatically.

  • Ticketing system: Centralize all your customer communication in one place. Connect your social media accounts, support email addresses, phone numbers and answer to all tickets without leaving your helpdesk.

  • Social media posts and ads: Never miss an opportunity to sell on social media again. Integrate your Facebook, Messenger, and Instagram accounts to respond to comments from posts and ads in one place.

  • Macros: Create template answers to respond faster to the most common and repetitive questions. Write a message once with custom data variables and save it as a macro to reuse it automatically.

  • Auto responder: Create rules to handle common questions like "Where is my order?" By combining rules and macros, you can automate up to 20% of support tickets with highly-personalized answers.

  • Intent and sentiment detection: Gorgias uses machine learning to detect customer intents like shipping, refund, exchange, and many others. You can then set up automatic replies or route the tickets with tags.

  • Support and revenue statistics: Track support agent metrics like ticket volume, response time, and resolution time. Fine-tune your revenue strategies with stats on pre-sale tickets, converted tickets, and total sales.

  • Multi-store connection: Connect all your Shopify Stores to Gorgias. Centralize all tickets from all your stores in one place to Save time by centralizing all your tickets from all your stores in one place.

Gorgias screenshots

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